Last week I had an appointment and because I arrived 30 minutes early, I decided to have lunch in a restaurant close by.
Speaking with the hostess, I explained that I had limited time and asked if it was feasible to get order lunch and still get to my appointment on time.
She smiled. “Of course,” she reassured me.
As I sat at my table, I glanced at the big clock on the wall. I was getting nervous. Time was ticking. It took quite a while to get the attention of the waiter. When I at long last did catch his attention, I again explained the situation and he also reassure me it was possible.
Anxiously, I watched the minute hand of the clock. Finally, 5 minutes before my appointment, my food arrived. I was annoyed. I had been looking forward to enjoying a nice relaxing lunch before my appointment. Now, I had to ask the waiter to put it in a take-out container and dash off. With a big dramatic sigh, and rolling his eyes he stomped off to put my food in a container so I could take it with me rather than enjoying it there. Needless to say, no tip landed on the table for him.
I barely made it on time to my appointment and I schlepped my lunch around for the rest of the day and finally got to eat it as dinner that evening.
A few days later, I ended up at Yonge and Eglinton for another appointment. I had some time on my hands and ended up at the Pickle Barrel for lunch. My waiter, John, was a gem!
He was polite, and friendly. He made sure I got what I had ordered promptly. John was there for me in a non-intrusive way, catering to my every whim, like my personal butler.
I watched as John worked his tables, friendly and attentive to all his patrons. It was refreshing to see how John understood the value of good customer service. To John, this was not just a job. He took pride in his work. He wanted to make sure that his patrons went home, or back to work with a true satisfied feeling. Not only with full bellies, but also with gratitude for a waiter that understands the true meaning of customer service.
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