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TTC looking to innovate, grow ridership past 2014 levels

The Toronto Transit Commission (TTC) board will meet on Thursday to discuss ridership — how to move customers more reliably, make public transit seamless, and innovate for the future.

It’s a big topic. The TTC doesn’t just want to retain their current ridership. According to the TTC, ridership hasn’t grown since 2014, with about 535 millions trips each year. They want to see it grow along with the changing network.

“Over the past decade, major shifts in demographics, travel behaviour and technology have changed how people travel in cities,” the report reads. “The transportation system has shifted from a traditional model of owning a car or using public transit, to a “mobility as a service” system where one either owns their car or accesses a sharedcar/bike alternative.”

The goal of the TTC will be to focus on reliability, mobility, and innovation in order to increase ridership. To do this, the board will approve three initiatives:

  • Provide more surface routes to relieve overcrowding on busses
  • Implement two-hour transfers
  • Implement a discounted fare for PRESTO customers combining TTC and Go Transit/UP trips.

These three initiatives were discussed months ago by the board, as well as city councillors, so chances are they will pass at the meeting this Thursday. Other ideas mentioned in the report include a U-Pass for students, partnering with car-sharing services, and launching public awareness campaigns.

The board will also discuss a corporate strategy that will create a five-year plan “to be a transit system that makes Toronto proud.” This plan focuses on moving transit quickly, including looking at measures similar to the King St. Pilot to relieve congestion on certain routes under the Surface Transit Priority Plan. “Measures that keep transit moving include dedicated right-of-way like we currently have on the 510 Spadina and 512 St. Clair streetcars: queue jump lanes that let transit bypass other traffic at key intersections and traffic signal priority, which reduces dwell times for TTC vehicles by holding green signals longer or shortening red signals.”

There is also a goal to be 100 per cent emissions free by 2042!

Toronto Transit Commission approves time-based transfer

The Toronto Transit Commission (TTC) has approved a two-hour time-based transfer for PRESTO card users, to start August 2018.

As the system is now, TTC riders have to pay a second fare when they get back on a bus, streetcar, or subway, regardless of how long they have been off the network. This new system will allow riders to run short errands such as drop kids off at school or go grocery shopping without being penalized for a second fare, as long as the errand fits within a two-hour window.

The idea has been floating around since 2005, but on Nov. 28th the board finally voted to approve city staff recommendations.

The net cost of this change will be $11.1 million, which will increase to $20.9 million after full implementation in 2020. The cost would have been higher if it wasn’t for the projected five million riders that will now be able to ride the TTC thanks to the time-based transfer.

“The greatest benefit from this policy change stems from reducing the cost of transit, making it more affordable for multiple short distance trips, thereby giving TTC customers the flexibility they require to carry out everyday activities,” the report reads. “Allowing a two-hour re-entry may benefit customers who need to exit the system to use restroom or restaurant facilities, including seniors and customers with disabilities or health needs requiring more flexibility in travel.”

Time-based transfers were publicly supported by Toronto Mayor John Tory and TTC Chair Josh Colle a few weeks ago.

“Time-based transfers would allow people on transit the flexibility to hop on and off to run errands or make stops along their way to work, school, or home.” said Colle in a statement. “This would continue the modernization of our services, and further demonstrate the TTC’s ongoing commitment to improving the customer experience.”

The request is part of both the modernization and fare integration process between the TTC and Metrolinx.

Presto fare system not working up to standard

What is the deal with Presto these days?

On three separate occasions, I have gone into subway stations to fill up my Presto card and the machine is either broken or refuses to load my “e-purse”. The machines on buses and streetcars have also been malfunctioning, and an internal audit has confirmed that five to six per cent of machines aren’t working at all times on TTC transit.

Presto is supposed to be running on the entire transit system by the end of 2016, and will eventually replace the metropass and TTC fare tokens. Considering that the machines malfunction so often, it is inconceivable to think that Toronto’s entire TTC system will rely on the Presto fare system. If you think that TTC delays are long now, can you even imagine?

The Ontario government signed a $250 million contract with Accenture and other vendors to develop and operate Presto by the end of 2016. As the operator, these companies must design the software, test it, manufacture, implement, do rollout and support the project for 10 years. It appears that Accenture and the other vendors aren’t living up to its promise considering rollout issues, due to the machines malfunctioning. The project’s glitches and high costs have also been criticized by the Auditor General of Ontario.

When a student or senior tries to get their fare for a lower price on Presto, it is necessary to commute up to Davisville Station to get the specialized rate. This surely prevents seniors with limited mobility from accessing the service and is not user-friendly. When the Presto system was implemented in TTC, more planning and implementation of these issues should have been considered and solved. With the end of 2016 looming, machines not working and not having specialized fare options available at every station shows how poorly the Presto card system is working.

TTC had hoped to implement the Presto fare system instead of tokens or the metropass by sometime in 2017. It has been delayed and a lot of questions remain on how that will happen. How will a pay-asyou go system be implemented without crashing the system? How will single-fare transfers be managed? What will be the daily cap? How will the metropass work as a part of the Presto card? Accenture and other vendors will also have to really step up to the plate and fix a lot of unnecessary issues before anyone believes Toronto commuters can rely on Presto as one of their main transit options.

The idea of integrating the GO transit system and TTC into one fare was a spectacular idea for Toronto and Ontario. It is frusturating that the rollout of the Presto machines has been so disappointing. It will be interesting to see if Accenture and the other vendors can fix the operating issues with the system, and then TTC can move forward with integrating the Presto system into Toronto successfully.