I actually missed the TTC last weekend.
I travelled to New York for a few days of broadway shows and incredible food. Unfortunately, it was a tad brisk outside. The tall buildings, while impressive, created wind tunnels that nearly caused some severe frostbite. Despite New York being an extremely walkable city, my travelling companion and I decided to take advantage of the relatively cheap seven-day pass and take the subway to as many destinations as we could.
And man, the time we wasted trying to figure that sucker out.
The New York transit system is rather large, which is great. You can get almost anywhere using public transportation, whether that’s uptown Bronx or downtown Brooklyn. You don’t have to live centrally in order to explore the entire city. You also don’t have to pay a separate fee for transitioning into each neighbourhood or region (great for your wallet). However, because it is so big, it can be difficult to navigate. As the person responsible for the transit map, I couldn’t tell which lines went where. Sure, simply having the green or yellow lines go North-South makes sense, but certain trains only went so far down the line, and where that line ended wasn’t indicated clearly on the map. A few times my group got confused and ended up on the wrong train, including getting stuck in a slow-moving loop with no one else on the car!
To make things even more confusing, not all trains stopped at all local stations. The map showed not only coloured lines (which were easy), but also lettered and numbered trains that were unique. I still don’t understand what each of those letters mean.
The biggest problem, however, wasn’t the confusing maps. You can get a sense of how it works after a few days and the metro staff were able to give us some decent directions. The problem was the communication once you were on the train. Unlike the TTC, most of the trains didn’t have any sort of map displayed inside the vehicle to indicate where on the line you were and what stops were next. This, in addition to an extremely muffled and inaudible announcer who said the stop names out loud, meant you had to rely on visual cues — difficult for a tourist unfamiliar with the area. I was constantly looking out the window to find the stop names to confirm my location, something that was incredibly difficult to do when the train was packed.
Finally, there was the emergency system — or rather the lack of emergency system! I won’t go into the story leading up to why it was necessary for someone to pull the emergency breaks on one of the subway cars, but the gist of the matter is that it DIDN’T WORK! A loud, annoying alarm went off, but the train didn’t stop. No one walked down the cars to see what was the matter, and no one showed up once the train arrived at the platform. It was completely useless technology! Luckily, this emergency wasn’t life-threatening.
Oh, and there was no emergency button or intercom either.
There were plenty of other things that bugged me, like basic public transportation etiquette. No one moved to the centre of the train, so it took forever to get on. Passengers sat in the middle of two seats and refused to move. People listened to music so loud everyone on the train could hear the lyrics. In Toronto, we complain about the slightest inconvenience, but in New York, commuters seemed to thrive on disrupting the people around them.
Like I said — I really missed the TTC.
Andy Byford appeared in Toronto exactly when the city needed him. It looks like he is going to New York at the right time as well. Best of luck to you sir; you’ll need it!