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TTC focuses on customer service — and people are noticing

The Toronto Transit Commission (TTC) has been working tirelessly to create and grow the transit system in Toronto, no easy feat when considering delays, traffic, and a constant stream of people trying to go from place to place.

Lately, TTC has been emphasizing their dedication to customer service — and guess what? Women’s Post is one of the groups noticing! It started with the little things, telling customers over the PA system to ‘have a nice day’ and giving consistent updates if there is a delay. Their efforts make the end-of-day commute just a little bit better. By communicating why a delay is happening and providing updates when the train suddenly stops or is slow, it lowers the rate of frustration for everyone and makes the commute much easier. Customer service is clearly a priority for the TTC and it makes a big difference when riding on the subway, or taking a bus or streetcar.

The positivity on the part of TTC staff could be, in part, due to the fact that the transit union was recognized with an award as one of Greater Toronto’s top employers. TTC CEO Andy Byford accepted the award, which was well-deserved. What makes the TTC such a great employer it their focus on service as their core objectives of their five-year plan. This service concentrates on their 14,000 employees, as well as their customers. Being part of the TTC union is one of the better jobs to have in Toronto and it is positive to see the transit company awarded for their efforts.

The TTC is moving ahead with construction plans to build more transit in as part of their five-year plan and has almost completed the Spadina extension. Amidst City of Toronto budget cuts, TTC works very hard to avoid being seriously affected by the reductions and continues to pursue their plan to make a better transit system in Toronto. It is not easy to maintain the current subway system, continue construction on various transit projects in the city, and keep the trains running smoothly — all the while being asked to reduce their budget by 2.6 per cent. The TTC achieves this goal though with careful planning and strong communication with their customer base. The Relief Line project is in its planning stages and officials are working hard to manage a host of public complaints while pushing forward to get to the next stages of actually building the downtown line. This project has been on the back-burner for several years and it is hopeful to see the TTC pushing through the red tape and working to get the blueprints approved for future construction.

Despite dealing with daily complaints, the TTC does achieve a lot of difficult goals and is on its way to building an efficient and intricate transit network in Toronto. Next time you want to whine about how slow the streetcar or bus is, remember those times when it is extremely cold and snowing heavily, yet the bus and subway still manages to deliver you home safely. Instead, why not try being grateful for how hard the TTC is working to make sure Toronto gets the transit system it deserves!